Contact Us!
We love to hear from our customers or anyone visiting our web site!
Our customer service department is staffed from:
Monday to Friday, between 10am and 6pm, Australian Eastern Time.
Please keep in mind the time difference if you're trying to contact us from overseas or Western Australia. You can check our current local time via this google link.
(Our warehouse and offices are based in Melbourne, Australia.)
HINT: You might find the answer to your query in our Frequently Asked Questions area.
By Email:
Customer Service Email : Service Email
For any queries relating to placing an order, an existing order or general feedback.
(Order queries can expect a response within 4 hours or less, during business hours)
Business Development Email : BusDev Email
For any queries relating to bulk/corporate orders, or new publisher/author stocking requests.
By Phone:
Customer Service Phone:
Calling from within Australia: (03) +613 8682 9480
Calling from outside Australia: +61(3) +613 8682 9480
Warehouse Address:
Our Warehouse address is listed below. If you wish to return an item, please contact us first as described on our easy returns page to ensure everything is processed smoothly!
Travel Guide Universe
43 Industrial Drive
SUNSHINE VIC 3020
AUSTRALIA
Postal Address:
Please use this address for all non-warehouse items. For example book samples, business documents or general correspondence.
Travel Guide Universe
GPO BOX 4212
MELBOURNE VIC 3001
AUSTRALIA
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