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Welcome to the Travel Guide Universe Help Centre

Travel Guide Universe is here to answer any questions you may have.

We aim to answer all customer emails within 4 business hours or less. (10am - 6pm M-F Aust Eastern)

Alternatively you might be able to find the answer to your questions in 4 minutes or less by viewing these Help Pages!


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Existing Customers:

You can visit Your Account area to instantly answer some of the questions you may have regarding your order. For example: What’s the status of my order? Has it shipped? Can I reprint my invoice?

If you need to organise a product return, simply follow the directions on our Easy Returns! Page.

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Or Call Us On +61(3) 8682 9480 (10 - 6 pm M-F) AEST.

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Travel Guide Universe is a division of Genuine Benefits Pty Ltd
(ABN) : 49 097 244 552. All pricing is in Australian dollars.
Orders for delivery outside Australia will have 10% GST deducted during checkout. © 2006-08 TravelUniverse.com.au | Privacy | Terms of use
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